Technical Operations Manager

Main Areas of Responsibility:

• Review, manage and optimise all of the day-to-day existing CONCAT technical operations and optimise accordingly.
• Track all project progresses and assess project burn rate to be able to anticipate and solve problems.
• Help implement and scale out CONCAT’s operational strategy into other international markets.
• Help plan and prepare all new client proposals.
• Manage and develop KPI’s for the project managers, designers and developers and proactively keep them up-to-date on project health and milestones and provide progress reports on detailed projects and high-level progress.
• Help implement the scaled team structure and solidify all technical interview processes for future hires.
• Collaborate with the CEO on weekly/monthly/yearly strategy, budgeting, pipeline, and project timelines.
• Oversee all current client project budgets, timelines and schedules and optimise for future projects to maximise ROI for CONCAT.