Skip to main content

Operations Manager


Job Description: Operations Manager for a delicatessen and food production company

Reports to: CEO


Main Tasks and Responsibilities

  • Team Management
    • Supervise employees’ work and performance including the preparation and monitoring of working hours/shifts. 
    • Manage employees’ leaves and ensure the smooth continuation of work during absences.
  • Customer Service & Sales
  • Ensure high standards of customer service is provided to customers in the shops, online, or on the phone.
  • Conduct cross-selling and demonstrate excellent product knowledge at all times. 
  • Build and maintain good relationships with points of sales.
  • Manage purchase orders including coordination with points of sales, transport, and delivery of products, and receiving payments.
  • Create a customer tracking sheet that provides data on repeating and new customers on a monthly basis.
  • Conduct market benchmarks and assist business owners with the pricing strategy.
  • Provide insight reports on product behavior, trends, and best sellers.
  • Accounting
  • Oversee the cash operations performed by cashiers.
  • Supervise the cash operations entered in the system. 
  • Coordinate with the accountant on the data generated from the system.
  • Assist in the check-out process by handling customers payments in the case of absence of cashiers.
  • Ensure effective cash-flow management by monitoring the inflow and outflow of cash.
  • Product/Shops Management
    • Monitor on a daily basis the displayed products and ensure they are properly displayed and replenished.
    • Maintain a nice and appealing store and products display. 
    • Ensure that products are stored in good conditions and according to applicable standards. 
    • Oversee products labeling and monitor dating of products received from production before putting them on shelves or in stock.
    • Update product pricing when needed upon approval of business owners.
    • Maintain high standards of cleanliness covering store, shelves, and workstations.
    • Coordinate and supervise maintenance activities conducted in the shops.
  • Stock Management
    • Build and maintain accurate records of all inventory items.
    • Ensure that these records are up to date at all times in the system.
    • Track and monitor inventory levels and ensure they are maintained at optimal levels by coordinating with the kitchen/production team and suppliers. 
    • Coordinate the transport and delivery of products from the production facility or suppliers to the shops and ensure products are delivered in a timely manner.
  • Suppliers Management 
  • Build and manage relationships with suppliers.
  • Manage purchase requests including coordination with suppliers, transport and delivery of products, and payment of suppliers invoices. 
  • Identify and propose new suppliers that offer good quality products and good prices.

Potential candidates must submit a cover letter and an updated CV to


Contract type
Full Time
Salary range
$1,000 to $2,000
Period of employment
More than 2 years
Cover letter required
Work experience
5 to 10 years
Degree level
Bachelor Degree
Arabic level
English level
French level
Very Good
Food Production



Application Details

Contact name
Nabil Khoury
Contact position
Contact email
Application deadline