Operations Manager

Job Description: Operations Manager for a delicatessen and food production company

Reports to: CEO

Main Tasks and Responsibilities

• Team Management
  • Supervise employees’ work and performance including the preparation and monitoring of working hours/shifts. 
  • Manage employees’ leaves and ensure the smooth continuation of work during absences.
• Customer Service & Sales
• Ensure high standards of customer service is provided to customers in the shops, online, or on the phone.
• Conduct cross-selling and demonstrate excellent product knowledge at all times. 
• Build and maintain good relationships with points of sales.
• Manage purchase orders including coordination with points of sales, transport, and delivery of products, and receiving payments.
• Create a customer tracking sheet that provides data on repeating and new customers on a monthly basis.
• Conduct market benchmarks and assist business owners with the pricing strategy.
• Provide insight reports on product behavior, trends, and best sellers.
• Accounting
• Oversee the cash operations performed by cashiers.
• Supervise the cash operations entered in the system. 
• Coordinate with the accountant on the data generated from the system.
• Assist in the check-out process by handling customers payments in the case of absence of cashiers.
• Ensure effective cash-flow management by monitoring the inflow and outflow of cash.
• Product/Shops Management
  • Monitor on a daily basis the displayed products and ensure they are properly displayed and replenished.
  • Maintain a nice and appealing store and products display. 
  • Ensure that products are stored in good conditions and according to applicable standards. 
  • Oversee products labeling and monitor dating of products received from production before putting them on shelves or in stock.
  • Update product pricing when needed upon approval of business owners.
  • Maintain high standards of cleanliness covering store, shelves, and workstations.
  • Coordinate and supervise maintenance activities conducted in the shops.
• Stock Management
  • Build and maintain accurate records of all inventory items.
  • Ensure that these records are up to date at all times in the system.
  • Track and monitor inventory levels and ensure they are maintained at optimal levels by coordinating with the kitchen/production team and suppliers. 
  • Coordinate the transport and delivery of products from the production facility or suppliers to the shops and ensure products are delivered in a timely manner.
• Suppliers Management 
• Build and manage relationships with suppliers.
• Manage purchase requests including coordination with suppliers, transport and delivery of products, and payment of suppliers invoices. 
• Identify and propose new suppliers that offer good quality products and good prices.

Potential candidates must submit a cover letter and an updated CV to dryandraw.lb@gmail.com